Local Stashers & families
From everyday requests to a question about your personal curator or an invoice, your support stays personal. Share a concern, tell us what worked, or ask what else we can arrange.
Member support chatSTASHRUN SUPPORT
Great service starts with listening.
We’re here for you.
A question, a change of plans, or something that needs putting right. Tell us what’s on your mind. You’ll have a real person listening, taking ownership, and helping you find a way forward.
Personal attention. Clear answers. Thoughtful follow-through.
For you. For your guests. For every detail.
Concierge & property teams
You look after the guest experience. We look after our part in it. Hotel and vacation-rental partners have priority access to StashRun operations for coordination, changes, and questions that need a clear answer.
Priority operations supportHotel & vacation-rental guests
Enjoy the people and the place you came for. If you need help with a StashRun request, a delivery, or a charge, reach our team through your private guest link. We’ll help with the details.
Guest support chatA PERSON, NOT A RUNAROUND
Support is part of the experience.
Human help, always.
Every support conversation is handled by a person who listens and helps, with a clear next step.
Clarity from the first reply.
We’ll acknowledge your concern, work through what’s needed, and keep you informed. Your conversation and its status stay together, so you don’t have to start again.
A local team in your corner.
Snowy mornings, summer gatherings, and the unexpected in between. We bring local knowledge and thoughtful problem solving to the things that matter to you.
LET’S TALK
A question is always welcome.
Billing, your personal curator, an upcoming request, or simply getting to know StashRun. Compliments and concerns belong here, too.
Let’s speak your language.
Bilingual support is available in English and Spanish. Choose your preferred language when you start a conversation, and our team will respond in that language.
Your team has a team.
Approved concierge and property teams reach operations directly, with a priority queue and a shared conversation for their team. Supporting you is part of supporting your guests.
Priority operations supportA little clarity, before you ask.
Do I need an active delivery to ask for help?
No. Members and approved partner teams can start a support conversation at any time, without linking it to an order. For general questions or help signing in, email support@stashruns.com.
Can you help with billing or an itemized invoice?
Yes. Choose Billing & receipts in chat and tell us which request or invoice you mean. We’ll review the details with you. Please don’t send card numbers or passwords in a message.
How does hotel guest chat work?
Open the private invitation provided by your hotel or property team, then choose Guest support. If your link has expired, email StashRun support or ask your concierge for help reconnecting.
What happens if something isn’t right?
Tell us what happened and what you need. A person will review it, coordinate the next step, and keep you updated. You can reply in the same conversation if a resolved concern needs another look.